Wales and West Utilities

  • Services:
    Hard and Soft FM
  • Client:

Graffiti busters is delighted to have been awarded a maintenance contract to deliver a comprehensive range of FM services across WWU extensive estate and asset portfolio. The service provision is demand-led ensuring that the maintenance spend is tempered by need rather than a cyclical approach. Controlled by central management our dynamic cleaning and response capabilities have enabled us to deliver un-rivalled maintenance solutions geared towards driving up standards while keeping costs low. Through the implementation of a service model that is tier based our client is able to govern the levels of cleaning required in order of priority. Providing greater transparency in terms of performance measurement; allowing WWU to focus on their core activities safe in the knowledge maintenance requests do not escalate.

Following, the inception of the SLA and the associated KPI’s; Graffiti Busters has endeavoured to add-value. To this end technology has played a key part in transforming how graffiti and other forms of vandalism are reported. By investing in a new mobile-app system has allowed more flexibility for our audience to reach a support team increasing engagement, trust and recognition. Usability, was a key factor in development Graffiti Busters recognised the importance of ensuring content is updated in real-time so that our client could be notified on the progress of maintenance requests in the palm of their hand. Inviting our client to check the app on a regular basis as all the information is in one place. As a result, this innovative social mobile platform has boosted interest and enabled a wider audience to engage with WWU.